Open Positions

NOW ACCEPTING APPLICATIONS: Caseworker

Caseworker – Rep. Morrison’s District Office (Plymouth, MN)

The Office of Congresswoman Kelly Morrison is hiring a Caseworker. The caseworker is the front-line advocate for constituents navigating federal agencies. This role requires deep knowledge of agency processes, strong relationship-building with agency contacts, and the judgment to know when a case needs escalation. The Caseworker monitors and updates the Director of Constituent Services and District Director on district and local issues relating to federal agencies. 

ESSENTIAL JOB FUNCTIONS REQUIRED:

• Manages an assigned caseload: opens, tracks, and closes cases in the database
• Acts as the constituent’s advocate with federal agencies: makes calls, sends inquiries, 
  follows up
• Keeps constituents regularly informed of case status
• Logs all incoming and outgoing communications for each case
• Prepares weekly report for the Member and office staff
• Prepares periodic reports for the Director of Constituent Services on case status and 
  district trends
• Identifies patterns suggesting a legislative fix and flags to Director of Constituent 
  Services
• Creates and promotes grant and community workshops in assigned geographic areas
• Works well under pressure and handles stress
• Works a flexible schedule including long hours, nights and weekends as needed 
• Performs other duties as assigned

Skills & Knowledge Required

• Strong oral and written communication skills
• Thorough knowledge of legislative process and of House organization and procedures
• Knowledge of local, state and federal agencies and departments
• Familiarity with district issues and constituent concerns
• Professional telephone manner and interpersonal skills
• Ability to work cooperatively, courteously, and with discretion
• Sound judgement in fulfilling casework responsibilities
• Attention to detail and knowledge of office policies and procedures
• Knowledge of office policies, practices, and procedures
• Duties as assigned

WORKING CONDITIONS:

• Reports directly to the Director of Constituent Services
• Work is mainly performed in an office-based environment with moderate noise levels
• Workstation without expectation of privacy
• Expected to proactively communicate with supervisor and team to maintain a 
  collaborative office environment

The salary for this role is $60,000-70,000, depending on experience. Qualified applicants should send their resume, cover letter, and three references to MorrisonResumes@mail.house.gov. Applications will be accepted on a rolling basis.